AI-native technology
What makes Serko different to a chatbot.
Serko.ai runs on a network of specialized agents, each handling a piece of the trip. It’s not a chatbot bolted onto booking software. Say what you need once and these agents understand and act on your preferences. All working together to get you on your way.
Platform architecture
Bringing traveler preferences and company policies together.
Serko considers and balances both sides of every trip — fitting your travel must-haves with the company’s guidelines. No back-and-forth approval or compromise necessary.
What’s behind every trip recommendation:
Your preferences: Noted and put to work.
Airlines, departure windows, hotel brands, loyalty programs. Serko remembers it all, so that bookings get faster and more personal.
Your company's guidelines: Factored in but not set in stone.
Give Serko your company travel guardrails and they’ll influence booking options automatically. Travelers keep the choice, travel managers keep the visibility.
Transparency for all: An explanation on every recommendation.
When travelers see their options, they also see how these recommendations match their preferences and the company guidelines. Everything’s clear from the outset.
Platform features
With you from the first search to the last mile.
Serko manages the whole journey on your behalf, so you can put your energy where it matters.
Don’t like early morning departures? Us too.
Tell Serko your travel style (like no 5am flights and your favorite hotel) and every search respects it.
Book a whole trip in one chat.
Say where you want to go, explore your options, and book. All inside a single conversation.
Every trip fits.
Once your company adds travel guidelines, every booking recommendation fits within them and you’re told why.
Cancel free. No questions asked.
Plans change. Cancel any flight up to 3 hours before departure, hotels right up until check-in.
Sorted before you've noticed the issue.
The moment something's disrupted, Serko’s already got options for you to choose from. With human support available if you need it.
Ask about spend, get a real answer.
Travelers can get itemized receipts. Travel managers can ask "What did we spend on travel last quarter?" No chasing, no dashboard to dig through.
Platform security
Your company’s data stays your company’s data.
Data and decisions are yours. Personal details, travel documents and payment information are secure. Bookings are only made with your agreement. Your data is never used to train AI models.
Set up
Get going in an instant.
Sign up, create your profile with your preferences and you’re good to go. Really. If you’re the first in your company to join, invite the team and make work travel better for everyone.
FAQs
Got a question we haven't covered? Here's what travelers and companies usually ask.
AI-native. It’s been built from the ground up around conversational search and preference matching, not added on top of an existing booking system.
You decide. Serko.ai searches and shortlists, then you confirm and book every trip yourself.
Just ask for something different in plain language. For example, tell it you want an earlier flight, a hotel closer to the office, or a different airline. You can also open the full results behind the shortlist. It’s not a fixed list, and nothing is booked until you confirm it.
Serko builds a preference profile from what you tell it when you sign up: Preferred airlines and hotels, seat, timing, loyalty memberships, and any travel policy you upload. Every search runs against that profile, and the shortlist you get reflects it, with the full set of results one tap away.
Serko.ai is different from other business travel software. There are no approval chains slowing your team down, no spreadsheets to track spend, no chasing people to find out where they are. That’s because you add your company travel policy which is applied to every search. So no approvals are needed. And if you have a question about spend or a colleague’s location, just ask Serko or look in your company workspace.
Serko.ai gives you one shortlist of flight and hotel options that are matched to your preferences. That means you don’t have to search for the same thing across several sites. If there’s a disruption to a booked trip, Serko finds alternative options for you, with human support available if you need it. Every trip is also refundable, no questions asked. Cancel any flight up to 3 hours before departure, hotels right up until check-in. The only part not refunded is the Serko Protection & Support fee.
Serko.ai searches for what you actually want — your preferred airlines, seat type, hotel style, timing — instead of showing you everything and making you filter it yourself like other business travel software.
Yes. We never store your full card details. Instead, payment details are stored in a PCI-compliant vault which meets strict security standards set by the major card networks.
If a flight is delayed, Serko will alert you by SMS. If a flight is canceled, Serko will let you know and find you new options across airlines so you can re-book whichever works best. If you need to change your plans, you can cancel for a refund on any flight up to 3 hours before departure, and on any hotel right up to check-in. The only part not refunded is the Serko Protection & Support fee.